Frequently Asked Questions

Yes you can leave them in a safe place and add it to the notes during booking. All our staff are trained and will lock the house up as they leave. Small pin protected key boxes are always a good idea.

We say to allow for 1 hour but often we can be done much sooner, this all depends on the complexity of the job.

If you wish to use your fireplace then yes, the insurance council require this to help prevent fires in your chimney/flue.

The service includes a visual inspection of the chimney/flue and if it is in good condition a sweep will be carried out. If the chimney/flue needs repairs a detailed report with photos will be made and supplied, this will need to be fixed before a sweep can happen. This will also mean for insurance purposes no fires can be had. Your fee includes a report if a sweep can not be carried out.

Straight after you have finished using it for Winter. Your chimney/flue can become very dirty over winter and the soot can contain chemicals and enzymes that eat and rust the chimney/flue faster.